Refund Policy

💳 Refund Policy

At Jardin de Marrakech, we take pride in our products and want you to be completely satisfied with your purchase. If for any reason you're not happy, here's how our refund policy works:

Eligibility for Refund or Exchange

• Damaged or Incorrect Items: If your candle arrives damaged or doesn’t match your order, please contact us within 48 hours of receiving your package. We’ll ask for a photo of the product and will offer a refund or exchange based on the situation.

• Change of Mind: Due to the personal nature of our products, we cannot accept returns or exchanges for candles unless they are damaged or defective.

Refund Process

• Refunds will be issued to the original payment method within 5–7 business days after we’ve processed your return request.

• If you prefer an exchange, we’ll ship your new item as soon as we receive the damaged or incorrect product.

How to Contact Us

If you believe your item is eligible for a refund or exchange, please contact us at:
📧 Email: jardindemarrakech.montreal@gmail.com